Refund policy
Exchange & Refund Policy
We offer an easy 10-day exchange and refund policy to ensure customer satisfaction.
How to Exchange or Get a Refund?
- Send your package back to our store using any courier service.
- Place a note inside the package with your name and contact number (the same as in your order).
- Once we receive your package, we will contact you via WhatsApp, SMS, or email to process the exchange or refund.
- If exchanging, we will send you a new package with a trackable tracking number.
- If requesting a refund, the amount will be transferred to your bank account, Easypaisa, or JazzCash within 7 working days.
- You can also visit our store to exchange items directly. For Location Click here.
Important Notes:
- Sale items are non-refundable, but you can exchange them with any other item.
- The product must be unused, unwashed, in its original condition with tags.
- Used or washed items cannot be exchanged, refunded, or claimed for repair.
- When returning, place the shoebox inside a flyer or shopping bag to avoid damage.
Defective Product Claims
- We carefully inspect every order before dispatch.
- If you receive a defective item, inform us within 2 days of receiving it.
- The same 10-day exchange/refund policy applies in this case.
Delivery Charges
- Standard delivery charges of Rs. 150 apply to every order.
- Delivery charges are non-refundable in case of a refund.
Refund Policy Limitations
- Refunds apply only to online purchases. Items bought from our physical store are not refundable.
- Refund requests must be made within 10 days of receiving the order.
- Refunds are processed on a daily basis.
Contact Us
For exchanges or refunds, contact us via:
📞 WhatsApp/Phone: +92 336 9511930
📧 Email: info@calmwearshop.com